Privacy Policy

Last Updated: 07/15/2025

Version: 2.0

1. Introduction

ENTTEC Pty Ltd (“ENTTEC”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with:

  • The Australian Privacy Principles contained in the Privacy Act 1988 (Cth)
  • The EU General Data Protection Regulation (GDPR) 2016/679
  • Other applicable data protection laws

This policy applies to all personal information collected through our website (www.enttec.com), our products and services, and any other interactions you have with us.

2. Data Controller Information

ENTTEC Pty Ltd

ABN: 31664779168
43 Indian Drive, Keysborough, Australia

Contact for Privacy Matters:

Email: info@enttec.com
Phone: +61 39763 5755
Postal: PO Box 4051, Ringwood, Victoria, 3134, Australia

Data Protection Officer:

Email: info@enttec.com

3. What Personal Information We Collect

3.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number, postal address
  • Account Information: Username, password, account preferences
  • Business Information: Company name, job title, industry sector
  • Financial Information: Credit card details, billing address, purchase history
  • Communication Data: Feedback, survey responses, support inquiries
  • Marketing Preferences: Email subscription choices, communication preferences

3.2 Information Collected Automatically

  • Technical Data: IP address, browser type, operating system, device information
  • Usage Data: Pages visited, time spent on pages, click patterns, search queries
  • Location Data: Approximate location based on IP address
  • Cookie Data: As detailed in our Cookie Policy

3.3 Information from Third Parties

  • Business Partners: Contact details from trade shows or partner referrals
  • Social Media: Information from social media platforms when you interact with us
  • Payment Processors: Transaction confirmations and fraud prevention data

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

4.1 Contract Performance

  • Processing orders and delivering products/services
  • Managing your account and customer relationship
  • Providing customer support and warranty services

4.2 Legitimate Interests

  • Improving our products and services
  • Conducting market research and analytics
  • Preventing fraud and ensuring security
  • Direct marketing to existing customers (with opt-out rights)

4.3 Legal Obligations

  • Complying with tax and accounting requirements
  • Responding to legal requests and court orders
  • Maintaining records for warranty and product safety

4.4 Consent

  • Sending marketing communications to non-customers
  • Using cookies for analytics and advertising
  • Processing special categories of data (if applicable)

4.5 Vital Interests

  • Protecting someone’s life or physical safety (rare circumstances)

5. How We Use Your Personal Information

We use your personal information for:

5.1 Service Delivery

  • Processing and fulfilling orders
  • Providing technical support and customer service
  • Managing warranties and returns
  • Sending transactional communications

5.2 Business Operations

  • Improving our products and website
  • Conducting internal analytics and reporting
  • Managing our business relationships
  • Ensuring security and preventing fraud

5.3 Marketing and Communications

  • Sending newsletters and product updates (with consent)
  • Informing you about events and promotions
  • Conducting customer satisfaction surveys
  • Personalizing your experience

5.4 Legal and Compliance

  • Meeting legal and regulatory requirements
  • Protecting our legal rights and interests
  • Responding to legal requests

6. Who We Share Your Information With

We may share your personal information with:

6.1 Service Providers

  • IT and Cloud Services: Website hosting, email services, CRM systems
  • Payment Processors: Secure payment gateway providers
  • Shipping Partners: Delivery and logistics companies

6.2 Business Partners

  • Authorised dealers and distributors (with your consent)
  • Technology partners for integrated solutions

6.3 Professional Advisors

  • Legal advisors, accountants, and auditors

6.4 Legal Authorities

  • Law enforcement agencies (when legally required)
  • Regulatory bodies
  • Courts and tribunals

6.5 Business Transfers

  • Potential buyers in case of merger, acquisition, or sale of assets

We require all third parties to respect your personal data security and treat it in accordance with the law.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence:

7.1 Our Global Offices

  • Australia (Head Office)
  • United States
  • United Kingdom
  • UAE
  • China

7.2 Safeguards

We ensure appropriate safeguards are in place for international transfers:

  • EU Standard Contractual Clauses for transfers outside the EEA
  • Adequacy decisions where applicable
  • Binding Corporate Rules within our group companies
  • Your explicit consent where required

7.3 Third-Party Services

Some of our service providers operate globally. We ensure they provide appropriate data protection through contractual obligations.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

8.1 Retention Periods

  • Customer Account Data: Duration of business relationship plus 7 years
  • Transaction Records: 7 years for tax and accounting purposes
  • Marketing Data: Until you unsubscribe or 3 years of inactivity
  • Technical Support: 5 years from last interaction
  • Website Analytics: 26 months
  • Job Applications: 6 months after position filled

9. Your Rights

9.1 Rights Under GDPR (EU Residents)

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (“right to be forgotten”)
  • Restriction: Limit processing of your data
  • Portability: Receive your data in a portable format
  • Object: Object to certain types of processing
  • Automated Decisions: Not be subject to solely automated decision-making

9.2 Rights Under Australian Privacy Law

  • Access your personal information
  • Correct inaccurate information
  • Lodge a complaint about privacy breaches

9.3 Exercising Your Rights

To exercise any of these rights:

  • Email: info@enttec.com
  • Use our online privacy request form
  • Contact our Data Protection Officer

We will respond within 30 days and may request identity verification.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data:

10.1 Technical Measures

  • Encryption of data in transit and at rest
  • Secure servers with firewall protection
  • Regular security assessments and penetration testing
  • Access controls and authentication systems

10.2 Organisational Measures

  • Staff training on data protection
  • Confidentiality agreements with employees
  • Limited access on a need-to-know basis
  • Regular security audits and reviews

10.3 Data Breach Response

In case of a personal data breach, we will:

  • Notify relevant supervisory authorities within 72 hours (where required)
  • Inform affected individuals if there’s a high risk to their rights
  • Document all breaches and remedial actions taken

11. Marketing Communications

11.1 Opt-In/Opt-Out

  • We only send marketing emails with your consent
  • Every email contains an unsubscribe link
  • You can update preferences in your account settings
  • Unsubscribe requests are processed within 48 hours

11.2 Types of Communications

  • Product announcements and updates
  • Industry news and educational content
  • Event invitations
  • Special offers and promotions

12. Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our practices
  • New legal requirements
  • Feedback from customers and regulators

We will notify you of material changes by:

  • Posting a prominent notice on our website
  • Sending an email to registered users
  • Updating the “Last Updated” date

15. Complaints and Contact

15.1 Internal Complaints

If you have concerns about our privacy practices:

  1. Contact our Privacy Team at privacy@enttec.com
  2. We will acknowledge your complaint within 48 hours
  3. We aim to resolve all complaints within 30 days

15.2 Supervisory Authorities

If you’re not satisfied with our response, you may lodge a complaint with:

For Australian Residents:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

For EU/EEA Residents:

Your local data protection authority. Find yours at:
https://edpb.europa.eu/about-edpb/board/members_en

For UK Residents:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113

16. Cookie Policy

For detailed information about our use of cookies and similar technologies, please see our Cookie Policy.

17. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about exercising these rights.

18. Language

This Privacy Policy is written in English. If translated into other languages and there’s a conflict, the English version prevails.

Thank you for trusting ENTTEC with your personal information. We are committed to protecting your privacy and maintaining your trust.