Terms and Conditions

Last updated: 27 September 2026

About these terms

This website is owned and run by ENTTEC Ltd, Spaces Victoria, 25 Wilton Road, London SW1V 1LW, United Kingdom.

These terms apply when you use this website. We may update them from time to time. Changes do not affect orders already placed. Orders are also covered by our Store Policy.

Intellectual property

The content on this website, including text, graphics, logos, icons, images, video, audio and software, is owned or controlled by ENTTEC Ltd, its affiliates or its contributors, and is protected by copyright law and international treaties.

You can view, download or print content for your own personal use, as long as you don’t change it (including any copyright notice). Unless we say otherwise, you need our written permission to copy, reproduce or republish anything from this website.

ENTTEC products

This website includes information, photos, renders and drawings of ENTTEC products, such as lighting controllers. These are covered by the same intellectual property terms.

Pre-ordering products

A pre-order lets you buy an item before its release date, so stock is set aside for you when it arrives. It does not mean you receive the item before the official release date.

You pay the full price when you place a pre-order.

Release and delivery dates for pre-orders are our best estimate and can change. We’ll keep you updated, and tell you as soon as we know of a delay. You can cancel a pre-order at any time before it ships, for a full refund. If you are a consumer, your right to cancel within 14 days of receiving the item still applies after it ships.

If you have a question about a pre-order, please contact your regional ENTTEC office.

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website, you do so at your own risk.

Liability

We work to keep this website accurate and available, but we can’t promise it will always be uninterrupted, error free, complete or up to date. Material you download from this website is downloaded at your own risk.

We are not liable for loss or damage caused by your use of this website, except where it results from our failure to use reasonable care and skill.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Nothing in these terms affects your legal rights as a consumer.

Governing law

These terms are governed by the law of England and Wales. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in the courts of that country.

General

You must not use this website for any unlawful purpose.